1.1 These are the terms and conditions on which we supply products to you which you have ordered online via our website (

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss this.

1.3 Are you a business customer or a consumer? In some areas, you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

1.3.1 you are an individual; and
1.3.2 you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in these terms and that you will have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.

    2.1 We are FCL Health Solutions Limited a company registered in England and Wales. Our company registration number is 08745931 and our registered office is at Guardian House, Cronehills Linkway, West Bromwich, West Midlands, B70 8GS. Our registered VAT number is 257586362.

2.2 You can contact us by:

2.2.1 telephone: +44 7392 544 988
2.2.2 email:
2.2.3 post: upfiller, Guardian House, Cronehills Linkway, West Bromwich, West Midlands, B70 8GS
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

    3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the product you have ordered is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because a credit reference we have obtained for you does not meet our minimum requirements, because we cannot deliver to your selected delivery location or because we have identified an error in the price or description of the product ordered.

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

    4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the products. Your product may vary slightly from those images. You should pay particular attention to the title description and main product description for the products.

4.2 The packaging of the products may vary from that shown in images on our website.

4.3 All products should be administered by a medical professional.

    If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
    We may change the products:

6.1.1 to reflect changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements.

    7.1 Delivery costs. The costs of delivery will be as displayed to you on our website and confirmed to you during the order process. The delivery costs will be dependent upon the delivery service you select during the order process. All items must be signed for as proof of delivery. Our carrier will deliver the products to the address given in your order so please ensure that the delivery address given is accurate.

7.2 Delivery outside the UK. We will at our discretion deliver products to countries outside the United Kingdom. However, there are restrictions on some products for certain international delivery locations so you should seek out information to establish whether that applies to your desired delivery locations so you should seek out information to establish whether that applies to your desired delivery location before ordering products. If you order products from our website for delivery to a country outside the United Kingdom, your order may be subject to import duties and taxes and/or medical laws and regulations which are applied or become applicable when the delivery reaches that international delivery destination. Please note that we have no control over any such charges and we cannot predict their amount and you will be responsible for payment of any duties and taxes. Please contact your local customs office for further information before placing your order. If you order products to be delivered to an international delivery location and the products do not reach you due to import/customs issues, we will not be liable to issue any refund to you in respect of those products. You must comply with all applicable laws and regulations of the country for which products are destined and we will not be responsible if you break any such law.

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